Subscription Policy

Last Updated: June 2026

At Gentle Gains, we are committed to providing a transparent and customer-friendly subscription experience. This Subscription Policy explains how our subscription services work, including billing, renewals, cancellations, and refunds.

Subscription Overview

Gentle Gains offers access to premium fitness content, workout programs, coaching materials, and other subscription-based services.

By purchasing a subscription, you agree to the terms outlined in this Subscription Policy, as well as our Terms & Conditions and Privacy Policy.

Subscription Billing

Subscriptions are billed at the price displayed during checkout.

Unless otherwise stated, subscriptions are automatically renewed every 30 days using the payment method provided at the time of purchase.

By subscribing, you authorize Gentle Gains and its payment processing partners to charge your selected payment method on a recurring basis until your subscription is canceled.

Automatic Renewal

Your subscription will automatically renew at the end of each billing cycle unless canceled before the next renewal date.

Renewal charges will be processed using the payment method on file.

It is your responsibility to ensure that your billing information remains accurate and up to date.

Subscription Management

You may manage your subscription at any time by:

Contacting our customer support team
Using any subscription management tools made available through your account or purchase confirmation

For assistance, please contact:

Email: info@gentlegains.com
Phone: (505) 448-7001

Cancellation Policy

You may cancel your subscription at any time.

To avoid being charged for the next billing cycle, cancellation requests must be submitted before your next scheduled renewal date.

Once a subscription has been canceled, access to subscription benefits will remain available until the end of the current paid billing period, unless otherwise stated.

No further recurring charges will be processed after cancellation.

Refunds for Subscription Charges

Subscription payments are generally non-refundable once a billing cycle has begun.

However, if you believe you were charged in error or are experiencing a billing issue, please contact our support team. We will review requests on a case-by-case basis and work toward a fair resolution.

Any approved refunds will be issued to the original payment method used for the purchase.

Failed Payments

If a subscription payment cannot be processed, we may attempt to collect payment again using the payment method on file.

We reserve the right to suspend or terminate subscription access if payment cannot be successfully collected.

Price Changes

Gentle Gains reserves the right to modify subscription pricing at any time.

If pricing changes affect an active subscription, customers will be notified before the new pricing takes effect.

Continued use of the subscription service after the effective date of a pricing change constitutes acceptance of the updated pricing.

Changes to Subscription Services

We may modify, update, improve, or discontinue features, content, or services included within a subscription at any time.

We will make reasonable efforts to provide notice of significant changes when appropriate.

Chargebacks and Billing Disputes

If you have questions regarding a charge, subscription renewal, or billing issue, we encourage you to contact our support team before initiating a chargeback or payment dispute.

Many billing concerns can be resolved quickly through our customer support process.

Contact Information

If you have any questions regarding this Subscription Policy, please contact us:

Gentle Gains
A brand operated by Ecomivo LLC

170-01 Douglas Avenue
Jamaica Queens New York
11433
United States