Shipping Policy

Last Updated: June 2026

Thank you for shopping with Gentle Gains. This Shipping Policy outlines how orders are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 1 to 3 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be extended. If there is a significant delay in processing your order, we will contact you using the email address provided during checkout.

Shipping Times

Estimated delivery times are as follows:

United States: 5 to 12 business days

Canada: 7 to 15 business days

Australia: 7 to 15 business days

United Kingdom: 7 to 15 business days

Europe: 7 to 15 business days

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated as part of a promotion or free shipping offer.

Any applicable taxes, customs duties, or import fees imposed by local authorities are the responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, when available.

Tracking updates may take several business days to appear after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect shipping address is provided and the order has not yet shipped, please contact us immediately. While we will make every effort to assist, we cannot guarantee modifications once order processing has begun.

Gentle Gains is not responsible for orders delivered to incorrectly provided addresses.

Lost, Delayed, or Stolen Packages

While we work with reliable shipping partners, delivery delays may occasionally occur due to factors outside our control.

Gentle Gains is not responsible for delays caused by:

  • Customs processing

  • Weather conditions

  • Carrier disruptions

  • Public holidays

  • Incorrect address information

If your package appears lost in transit, please contact us and we will work with the carrier to investigate the issue.

For packages marked as delivered but not received, customers should first check with household members, neighbors, building management, and the local carrier before contacting support.

Damaged Shipments

If your package arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the damage

  • Clear photos of the product and packaging

We will review the information and work toward an appropriate resolution.

International Shipping

We currently ship to multiple countries worldwide.

Customers are responsible for complying with local import regulations and paying any customs duties, taxes, or fees that may apply.

Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Email: info@gentlegains.com

Phone: (505) 448-7001

Our customer support team will be happy to assist you.