Privacy Policy

Last Updated: June 2026

At Gentle Gains ("Company," "we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, contact us, or subscribe to our communications, we may collect:

  • Full name

  • Email address

  • Shipping address

  • Billing address

  • Phone number

  • Payment information

  • Order history

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Referring website

  • Pages viewed

  • Time spent on pages

  • Cookies and tracking technologies

How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Communicate regarding purchases and account activity

  • Improve our products and services

  • Personalize your shopping experience

  • Prevent fraud and unauthorized transactions

  • Send promotional communications when permitted by law

  • Comply with legal obligations

Sharing of Information

We do not sell your personal information.

We may share information with trusted third parties that help us operate our business, including:

  • Payment processors

  • Shipping and logistics providers

  • Marketing service providers

  • Analytics providers

  • Fraud prevention services

  • Legal and regulatory authorities when required

These service providers may only use information as necessary to perform services on our behalf.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality, analyze traffic, remember preferences, and improve user experience.

You may choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Payment Information

Payment information is processed securely through third-party payment service providers. Gentle Gains does not store complete credit card numbers or payment credentials on its servers.

Advertising and Analytic

We may use third-party analytics and advertising services, including Google Analytics, Meta (Facebook) Pixel, and similar technologies, to understand website usage, measure advertising effectiveness, and improve our marketing efforts. These services may collect information about your interactions with our website.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Access to your personal information

  • Correction of inaccurate information

  • Deletion of personal information

  • Restriction of processing

  • Objection to certain processing activities

  • Data portability

To exercise any applicable rights, please contact us using the information below.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties.

We encourage users to review the privacy policies of any third-party websites they visit.

Children's Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child, we will take reasonable steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Continued use of the website following any updates constitutes acceptance of the revised Privacy Policy.

Contact Information

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:

170-01 Douglas Avenue
Jamaica, NY 11433
United States

Email: info@gentlegains.com

Phone: (505) 448-7001

Gentle Gains
Customer Support Team