Refund & Return Policy

Last Updated: July 2026

At Gentle Gains Club, we want you to be satisfied with your purchase. If you are not completely satisfied, we're here to help.

Return Eligibility

Return requests must be submitted within 30 calendar days of the delivery date shown by the carrier's tracking information.

To be eligible for a return:

• The item must be unused, in its original condition, and free from signs of wear or installation.

• The item must be returned in its original packaging with all included accessories.

• Proof of purchase or your order number must be provided.

• The item must not be damaged due to misuse, negligence, modification, improper installation, or improper handling.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards

• Downloadable digital products

• Personalized or custom-made items

• Items marked as Final Sale

• Products returned without prior authorization

How to Start a Return

To request a return, please contact our support team before sending your item back.

Email: info@gentlegains.com

Phone: (505) 448-7001

Please include:

• Your order number

• The reason for your return

• Photos of the product if it is damaged or defective

Once your request has been reviewed, we will provide return instructions.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Refunds are typically processed within 5 to 10 business days after the returned item has been received and inspected. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error or the product arrived damaged or defective.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue as quickly as possible, please provide:

• Your order number

• A description of the issue

• Clear photos of the product and its packaging

After reviewing your request, we will work with you to provide an appropriate resolution, which may include a replacement, store credit, or a refund.

Order Cancellations

Orders may be canceled only before they have been processed or shipped.

Once an order has shipped, it cannot be canceled and must follow the return process outlined in this policy.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged.

• The item is defective.

• An incorrect item was received.

We recommend using a trackable shipping service, as Moto Glow Up is not responsible for returns lost or damaged during transit.

Refused Deliveries

Orders refused at delivery may be subject to return shipping costs and applicable handling fees, which may be deducted from any eligible refund.

Chargebacks

If you experience an issue with your order, we encourage you to contact our support team before initiating a chargeback with your payment provider. Most issues can be resolved quickly through our customer support process.

Contact Us

If you have any questions about this Refund & Return Policy, please contact us.

Email: info@gentlegains.com

Phone: (505) 448-7001

Moto Glow Up
170-01 Douglas Avenue
Jamaica, NY 11433
United States

Customer Support

Our support team typically responds within 1 to 2 business days. We are committed to providing excellent customer service and will do our best to resolve your concerns promptly.